Faqs

A. No there is no cost to you at all. The cost of surveyors and Tenant Assist and our solicitors is all an entirely free service.

A. Yes in nearly all cases tenants receive compensation, which can be considerable.

A. You will be amongst a number of tenants in your estate or tower block who have provided details of disrepair to your property that should be addressed with your landlords. Tenant  Assist solicitors will contact your landlords to address this and make a claim against them where the response is unsatisfactory or where they are negligent in their responsibilities as a landlord.

A. Yes, you can be the first to do so if our surveyors deem your property to be unfit.

A. No, your landlords cannot punish you or evict you for seeking what you are entitled to.

A. The Ministry for Justice’s Pre-Action Protocol for Housing Conditions Claims (England) should be followed in all cases. Once the tenant has issued the letter of claim, the landlord should reply within 20 days of receipt of the letter. The landlord’s response should include whether a single joint expert is agreed or whether the landlord agrees to a joint inspection. If the landlord does not respond within 20 working days of receipt of the letter of claim or not all, there is a breach of the protocol and the tenant is then able to issue proceedings against the landlord.

After you submit your details, we’ll contact you by text to schedule a quick call. On the call, we’ll go over your situation and check everything is in order. If you’re truly in need of help, we’ll then introduce you to a law firm who will represent you. They’ll guide you through the process, sending your Letter of Claim to your landlord, arranging a property inspection, and creating an official report. If the landlord accepts the findings, repairs will be arranged and compensation awarded. We’ll be here to support you every step of the way.