Responsible Lending: Your Rights, Our Mission

At Consumer Reclaim, we’re dedicated to empowering individuals to stand up against unfair practices, and one of the most prevalent issues we tackle is irresponsible lending. Lending institutions have a legal and moral obligation to act responsibly, ensuring their products and services are fair and suitable for consumers. When they fail in this duty, it can lead to financial hardship, stress, and legal recourse.

What Is Responsible Lending?
Responsible lending means that lenders must only provide credit or loans to individuals after carefully assessing their financial circumstances. This includes ensuring borrowers:

  • Fully understand the terms of the agreement.
  • Can reasonably afford the repayments without undue hardship.
  • Are not misled or pressured into agreements that are not in their best interests.

When lenders fail to meet these obligations, it’s called irresponsible lending, and it’s a breach of both trust and the law.

Know Your Rights!

Laws and Legislations Protecting You

Several laws and regulations ensure lenders adhere to responsible practices. If they’ve breached these laws, you may have a valid claim:

  1. The Consumer Credit Act 1974 (and subsequent amendments)
    • Lenders must provide clear and transparent terms and conditions.
    • Unfair credit agreements may be rendered unenforceable.
  2. The Financial Conduct Authority (FCA) Regulations
    • Lenders are required to carry out affordability checks before offering credit.
    • Failure to assess a consumer’s ability to repay constitutes irresponsible lending.
  3. The Consumer Rights Act 2015
    • Credit agreements must not include unfair terms or hidden charges.
  4. The Equality Act 2010
    • Consumers must be treated fairly and without discrimination in lending practices.
  5. The FCA’s Principles for Business
    • Principle 6: A firm must pay due regard to the interests of its customers and treat them fairly.

Examples of Irresponsible Lending

Irresponsible lending can take many forms, including:

  1. Failure to Conduct Affordability Checks
    Lenders approving loans without adequately assessing your income, expenses, or financial stability.
  2. Pressure Selling
    Aggressive sales tactics leading you to agree to credit without fully understanding the terms.
  3. Misleading Information
    Hidden fees, unclear interest rates, or other deceptive practices.
  4. Offering Unsuitable Products
    Recommending loans or credit products that are inappropriate for your financial circumstances.
  5. Targeting Vulnerable Individuals
    Exploiting people in financial difficulty or with limited understanding of credit agreements.

The Impact of Irresponsible Lending

Irresponsible lending can leave borrowers in severe financial distress, including:

  • Mounting debt that is impossible to manage.
  • Harassment from debt collectors.
  • Emotional and mental health issues caused by financial strain.

But you don’t have to face this alone. If you’ve been affected by irresponsible lending, Consumer Reclaim can help you seek justice and compensation.

Your Rights as a Consumer

If you’ve been a victim of irresponsible lending, you may be entitled to:

  • Refunds of Unfair Charges or Fees
  • Interest and Compensation
  • Cancellation or Adjustments to Unfair Agreements

Our team is here to review your case and ensure you receive the fair treatment and compensation you deserve.

How Consumer Reclaim Can Help

  1. Free Case Review
    We’ll carefully review your credit agreement and lending history to determine if you’ve been a victim of irresponsible lending.
  2. Expert Representation
    Our panel of solicitors and case handlers are experienced in holding lenders accountable and fighting for your rights.
  3. No Win, No Fee
    Many of our claims are handled on a no-win, no-fee basis, giving you peace of mind.
  4. Transparency and Support
    We keep you informed every step of the way, providing clear guidance and unwavering support.

Why Pursue a Responsible Lending Claim?

Taking action against irresponsible lenders not only helps you reclaim what’s rightfully yours, but also holds financial institutions accountable for their practices. Your claim could set a precedent, helping others avoid similar situations in the future.

Take the First Step Today

Don’t let irresponsible lending go unchallenged. Contact Consumer Reclaim today for a free consultation and let us help you reclaim your financial independence.

Together, we can ensure fairness, justice, and transparency for every consumer.

Want to know more?

    1. Do you have more credit than you are able to meet the monthly repayments upon without putting you into financial hardship

    “Unfortunately we are unable to help you with this matter” 2. If Yes, was any of the credit offered to you without you asking for it e.g. increase in credit limit or direct mail or email approach?

    3. Are you currently behind with any of your monthly payments?

    4. Approximately what is the total amount of outstanding credit that you have?

    5. Approximately how much are your total monthly repayments?



    It is possible that you may have a claim(s) for irresponsible lending where the lender(s) may owe you a considerable amount of compensation as opposed to it being you being pursued for repayments.

    For us to investigate the matter for you, we will just need a few details from you and for you to provide your authorisation below for us to contact your lenders upon your behalf to investigate if you are eligible to make a claim and for you to agree to our No Win – No Fee Terms. If we are able to pursue a claim for you then our fees are set by the Financial Conduct Authority and are:


    Band Settlement Amount
    of Claim    		 Maximum percentage
    of Settlement Amount
    we will charge for settling
    your claim    		 The maximum amount
    we will charge you  
    1 £1 – £1,499 30% £420
    2 £1,500 – £9,999 28% £2,500
    3 £10,000  – £24,999 25% £5,000
    4 £25,000 – £49,999 20% £7,500
    5 £50,000 or above 15% £10,000


    *The above fees are plus VAT


    Customer 1:
    Address:
    Post Code:
    Email:
    Mobile No:
    Landline No: (If applicable)


    Customer 2:(If joint accounts)
    Address:(if different to Customer 1 address)
    Post Code:(if different to Customer 1 post code)
    Email:
    Mobile No:
    Landline No: (If applicable)